Head of GTM & Commercialisation, Products & Solutions Australia, New Zealand, and South Pacific
Visa
Visa

Hollie Thistlewood

Hollie Thistlewood leads the Go-to-Market & Commercialisation Team for Visa’s Product & Solutions across Australia, New Zealand & South Pacific. With over 12 years’ experience developing and launching products globally, she is a leader in payments with deep expertise in customer experience, product and innovation. She has helped enable the Australian payments ecosystem with foundational capabilities such as her work to launch use cases on Tokenisation and the Visa Developer Platform. She is passionate about bringing together design, technology, and business to create scalable solutions that win the heart and minds of consumers and businesses alike.

Industry Panel

[Day 3] Thu 25 May 2023 -

10:40

-

11:05

In today's competitive market, it's more important than ever to put your customers at the centre of your business strategy. Join our panel of experts as they share their insights on why customer-centricity is the key driver of growth and profits. We'll explore the latest trends, strategies, and best practices for building a customer-obsessed culture and delivering exceptional customer experiences.

  • How customers can make your brand go viral and drive profits
  • How to use customer data to drive business decisions
  • Best practices for gathering and using customer feedback to drive innovation
  • Examples of companies that have successfully embraced customer obsession
  • The role of technology in enabling a customer-centric business model

Head of GTM & Commercialisation, Products & Solutions Australia, New Zealand, and South Pacific

at Visa

Chief Behavioural Scientist

at Commonwealth Bank

Chief Community Officer Australia

at Nextdoor

Director

at Clémence Organics

Industry Panel

[Day 3] Thu 25 May 2023 -

9:10

-

9:35

Did you know that 60% of SMEs go bankrupt after a single cyber attack? Don't let your SME fall victim to increasingly sophisticated cyberattacks! Join our panel of leading cybersecurity experts to learn about the latest scams and fraud targeting small businesses. Discover how to identify threats and protect your business, customers, and data with solutions like training, insurance, and software.

  • Understand the risks and impact of cyber attacks on small businesses
  • Learn how to identify threats and protect your business, customers, and data
  • Discover solutions such as training, insurance, and software to mitigate cyber risks

Head of GTM & Commercialisation, Products & Solutions Australia, New Zealand, and South Pacific

at Visa

Director & Insurance Specialist

at Cyber Data-Risk Managers

Managing Consultant

at Hyperception

Cyber and Infrastructure Security Outreach Officer

at Department of Home Affairs

Speakers

Alex Kain

CEO
Human Pixel
Human-Pixel

Allana Smith

Senior Associate
Gilchrist Connell
sp-logo-gilchrist

Alyssa Herr

Editor, Small Business Connections & Co-Host ABF Vision 
Small Business Connections
SBC

Amal Wakim

CEO & Co-Founder
Equalution
Equalution

Amanda Johnstone

Founding CEO
Transhuman
Transhuman

Amy Morgan

Executive Manager Small Business Banking
Commonwealth Bank
CommBank

Andreas Rey

Sustainability & Public Affairs Manager
Neste
Neste

Ashesh Jalota

Senior Associate
Blue Rock Law
Blue-Rock

Ben Ford

Head of Growth
Frollo
sp-Frollo

Benjemen Elengovan

Founder & CEO
MyGigsters
MyGigsters

Bill Nikolouzakis

Keynote Speaker, Executive Coach & Entrepreneur
Levels Growth Consultants
Levels

Brad Daffy

Partner, Intelligent Automation, Low Code & AI - Data & Cloud
KPMG
KPMG-Aus-300x100

Bree Petherbridge

Digital Transformation Specialist, Enterprise
Salesforce
salesforce-speaker

Bridget Carmady

Director
Clémence Organics
sp-clemence

Bruce Billson

Australian Small Business and Family Enterprise Ombudsman
ASBFEO
ASBFEO

Caleb Harward

Senior SEO Specialist
Studiohawk
Studio-Hawk

Caroline North

Market Research Manager
SEEK
Seek

Carolyn Breeze

CEO
Scalare Partners
Scalare-Partners

Chris Montgomery

Assistant Director, Business Industry and Regional Outreach VIC/TAS, Immigrat...
Department of Home Affairs
sp-dha

Colleen Callander

Former award winning CEO of Sportsgirl & Author of Leader by Design
Callander