Manual and repetitive tasks often drain time and resources, and  disconnected communication channels hinder teamwork and efficiency. Having a  centralised platform to manage all internal communication, right from your  email, chat, drive and intranet helps ease work. Learn how you can set it all  up and collaborate in real-time. What you'll learn:

- Set up a team chat channel

- Create a document/sheet/presentation and edit in real-time

- Email streams and more

Takeaway: Improved communication and collaboration within the team

Scattered data and inconsistent follow-ups are some of the biggest pain points for sales teams across, but more so for small businesses. In this session, understand how to organize customer information, automate follow-ups and get analytics for every task you do. Close deals faster, reduce turnaround times, and automate your work with the easiest CRM solution for small businesses.

What you'll learn :

- Setting up a pipeline to visualise your sales process.

- Automate lead assignment and follow-up reminders.

- Get analytics and make informed decisions

Takeaway : A clear, streamlined process to nurture leads, close deals faster, and follow up with a strong customer retention strategy

Manually managing your marketing tasks aren't proving to be effective. You need a suite that ensure end-to-end customer lifecycle, and enhanced customer engagement. Zoho's Marketing Automation helps streamline and enhance marketing efforts by integrating all the core functionalities of your organisation's marketing structure.

What you'll learn :

- Set up and automate email marketing and newsletters

- Schedule and manage social media content.

- Track leads from campaigns automatically and measure campaign performance

Takeaway:

Save time, increase engagement, and boost lead conversion with automated marketing strategies.

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Businesses often struggle to manage customer inquiries effectively, leading to poor satisfaction. Thrive on customer happiness with Zoho. Learn how to stay accessible, deliver quick, accurate solutions, set up a powerful support channel, centralize support tickets, automate responses, and track customer feedback for longer retaining and happy customers.

What you'll learn :

- Set up a help desk with automated ticket routing

- Create a satisfaction survey to gather customer feedback

Takeaway:

A more organized and responsive customer support system and an end-to-end support channel that makes working with your business easy.

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